Return Policy

1. Return Eligibility

• You have 15 calendar days from the date of receiving your product to request a return.
• To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.
• Certain types of items, such as personalized or custom products, may not be eligible for return unless they are defective or damaged.

2. How to Request a Return

• To initiate a return, please contact us with your order number and a description of the issue.
• We will review your request and, if approved, provide return shipping instructions.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

4. Shipping Costs

• Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
• Shipping costs are non-refundable.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

6. Non-returnable items

• Certain products such as perishable goods, gift cards, or downloadable software products are not eligible for return.

7. Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, first check your bank account again.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.